Privacy policy

1. Who handles your data

The data controller is the owner of this website, whose details appear at the top of this page. For any privacy question you can write to us at the email shown.

2. What data we collect

We only process the data you give us when you write to us or fill in a form:

• Contact details: name, email and, if you provide them, phone or WhatsApp.
• Trip details: dates, number of travelers, children’s ages, approximate budget, interests, accommodation preferences and any special requirements you tell us about (for example, allergies or reduced mobility).
• If you are an agency: agency name, country, contact person, position, website and your client’s internal reference.

Please only share health or other sensitive data when it is needed to organize your trip. If you do, we will use it for that purpose only.

3. What we use it for

• To reply to your messages and requests.
• To prepare quotes, trip proposals and experience bookings.
• To arrange the call you request and support you during your trip.
• For agencies, to assess and manage the partnership.

We do not use your data to send you advertising unless you ask us to, and we do not sell it to third parties.

4. Legal basis

We process your data because you give us your consent when you submit a form and because it is needed to take, at your request, steps prior to a contract (preparing a quote or a booking). You can withdraw your consent at any time.

5. How long we keep it

While we handle your request and, if you book a service, for the duration of the relationship and as long as the law requires. If you do not book anything, we delete your data no later than 12 months after our last contact.

6. Who we share it with

• Technology providers that help us deliver the service: website hosting and form handling (Netlify, Inc., United States) and, when used, the appointment booking service for the call.
• Tourism service providers in Japan (accommodation, guides, transport, activities), only when you book a service and only as needed to provide it.
• Authorities, when required by law.

If you message us on WhatsApp, that conversation is also governed by WhatsApp’s privacy policy.

7. International transfers

We operate from Japan, a country covered by a European Union adequacy decision on data protection. When a provider processes data in other countries, such as the United States, it does so with the appropriate safeguards required by law (for example, standard contractual clauses or the EU-US Data Privacy Framework).

8. Your rights

At any time you can ask us to access, rectify or delete your data, object to or restrict its processing, or request its portability. Write to us at the email shown at the top of this page.

If you believe we have not handled your data properly, you can file a complaint with the data protection authority of your country (in Spain, the Agencia Española de Protección de Datos, aepd.es) or, in Japan, with the Personal Information Protection Commission (ppc.go.jp).

9. Cookies and storage

This website does not use analytics or advertising cookies. We only use your browser’s storage to remember your preferred currency and, during your session, your name and email between the tailor-made trip form and the call booking page.

If you leave this website for external services (the appointment calendar, WhatsApp or social media), those services may use their own cookies.

10. Children

This website is not aimed at children under 14. Details of children who travel are provided by their parents or guardians, solely to organize the trip.

11. Changes

We may update this policy. The date of the last update appears at the top of the page.